Terms of Service

Launchstock ("Launchstock", "we", "us") operates an online marketplace at launchstock.app where ready-to-use digital business products — applications, website kits, AI tools, automations, templates and business kits — are listed, demonstrated and sold. These terms are a contract between you and Launchstock and cover browsing, buying, selling and every other use of the platform. By creating an account or making a purchase you agree to them.

You must provide accurate information when creating an account and keep your credentials secure. You're responsible for activity under your account. We may suspend accounts that breach these terms, attempt to defraud other users, or interfere with the platform's operation. If your account is suspended, existing purchases remain accessible unless they were obtained fraudulently.

Unless a listing explicitly states otherwise, buying a product gives you a licence to use it under the licence terms shown on the listing at the time of purchase. It does not transfer copyright or ownership of the underlying work.

Every purchase snapshots the product version, price and licence terms as they stood at checkout. Later changes to the listing, price or licence do not affect completed purchases. The snapshot is shown in your library and on your tax invoice.

Launchstock offers three ownership models, stated on every listing:

• Ready to Brand — a non-exclusive licence. Other buyers may licence the same product.
• Exclusive Acquisition / Exclusive Buyout — the product is delisted after your purchase and no further licences will be sold. Licences sold before your buyout remain valid; the exact number is stated in your purchase rider.
• Operating Business — sold by negotiated agreement, not through platform checkout.

Demos exist so you can evaluate a product before paying. They may contain sample data and may differ cosmetically from the delivered files, but sellers must not present functionality in a demo that the delivered product does not have. If a demo materially misrepresents the product, that is grounds for a refund claim.

Prices are in Australian dollars unless stated otherwise. Payment is processed by Stripe; we never see or store your card number. Your order is confirmed when the payment provider notifies us the payment succeeded, at which point delivery is immediate through your library. If a payment succeeds but delivery cannot be completed (for example, an exclusive product sold moments earlier), the order fails safely and the payment is refunded in full.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or other law that cannot lawfully be excluded. If a product is faulty, not as described, or doesn't do what the listing said it would, you're entitled to a remedy.

Refund requests are made from your library within the window shown on the listing's refund policy. The seller responds first; if you're not satisfied, the request escalates to Launchstock, which reviews the listing as it stood at purchase and decides. Because digital files cannot be returned, an approved refund terminates your licence to the product: platform access is revoked and you must delete any copies you have downloaded and stop using them. Change-of-mind refunds are at the seller's discretion per their stated policy; because every listing offers a full demo before purchase, most sellers do not offer them.

If you sell on Launchstock, you additionally agree that:

• You own, or hold sufficient rights in, everything you list — including code, designs, content and any third-party components, which must permit resale or redistribution under your licence.
• Listings must be accurate. Every listing is reviewed by Launchstock before publication, and we may reject or unpublish listings that fall short of our standards.
• Launchstock deducts a commission (shown on your seller dashboard at the current platform rate) from each sale. The rate applied to a sale is the rate in force at the time of that sale.
• Payouts for exclusive buyouts are held until handover is verified. Where a launch package or handover service is sold, you must complete it as described within the stated timeframe.
• Attempting to move platform-introduced buyers off-platform to avoid fees is a breach of these terms and grounds for removal.

You must not:

• list or upload malicious, unlawful or infringing content;
• misrepresent a product, its demo, its performance or its history;
• write or solicit fake reviews, or review your own products;
• scrape, probe or disrupt the platform, or attempt to access other users' accounts or data;
• resell, redistribute or repackage purchased products beyond what your licence permits.

Reviews can only be written by verified purchasers and must reflect genuine experience. Messages between buyers and sellers are for questions and support related to Launchstock products; automated moderation may flag content that suggests off-platform payment or abuse, and flagged content may be reviewed by Launchstock staff.

We aim for high availability but the platform is provided "as is" and we don't guarantee uninterrupted service. We may change or discontinue features. Purchased files remain downloadable from your library; if Launchstock were ever to wind down, we'll provide reasonable notice and a download window.

To the extent permitted by law, and subject always to the consumer guarantees in section 6: our total liability to you in connection with the platform is limited to the amount you paid us in the 12 months before the claim; and we are not liable for indirect or consequential loss, or for the conduct of sellers or buyers, though we will always enforce these terms against them. Products are supplied by their sellers, and the seller is responsible for the product doing what its listing promises.

These terms are governed by the laws in force in Australia. Before starting formal proceedings, you agree to raise any dispute with us first through the support centre so we can try to resolve it directly. Nothing in this section limits your right to complain to the ACCC, your state or territory consumer protection agency, or any other regulator.

We may update these terms as the platform evolves. Material changes will be notified to account holders by email or in-app notice at least 14 days before they take effect. The terms that apply to a purchase are always the terms in force when that purchase was made.